Privacy Policy & GDPR

1. Introduction and Data Controller

As The Blue Hotel Izmir, we attach great importance to the privacy of our guests and users visiting our website. This Privacy Policy has been prepared to inform you about how your personal data is collected, used, protected, and shared in accordance with applicable data protection laws.

2. Personal Data We Collect

To provide you with better service, we collect the following categories of personal data:

• Identity Information: Your name, surname, ID or passport number, and date of birth (collected during stay due to legal obligations).
• Contact Information: Your email address, phone number, and postal address.
• Financial Information: Your credit/debit card information and billing details (processed through secure payment infrastructures for transaction processing).
• Accommodation Data: Your arrival/departure dates, special requests, room preferences, and optional information such as allergy/health status if any.
• Digital Data: IP address, browser type, and in-site navigation data collected via cookies when you visit our website.

3. Purposes of Processing Data

Your collected personal data is processed for the following purposes:

• Making and confirming your hotel reservation and fully providing accommodation services.
• Fulfilling legal obligations regarding identity notification and invoicing.
• Measuring guest satisfaction and managing your requests and complaints.
• Provided you have given explicit consent; informing you about special campaigns, discounts, and developments regarding our hotel.
• Ensuring facility security with security camera records inside and around the hotel.

4. Sharing and Transfer of Data

As a rule, your personal data is not shared with third parties. However, it may be shared with legal authorities (such as the Law Enforcement Notification System) where legally required, and with suppliers we receive services from (such as reservation management systems, financial advisors, and secure payment institutions) strictly limited to the performance of the service.

5. Data Security and Cookies

We take appropriate technical and administrative security measures to prevent unauthorized access, loss, or alteration of your personal data. Our website uses cookies to improve your experience. You can disable cookies via your browser settings, but this may prevent some features of the site from working properly.

6. Your Rights

As a data subject, you have the following rights:

• Learning whether your personal data is processed and requesting information if so.
• Learning the purpose of processing and whether they are used in accordance with their purpose.
• Requesting the correction of incomplete or incorrect data and requesting its deletion/destruction.
• Requesting compensation for damages in case you suffer damage due to unlawful processing.

7. Contact

You can reach us through the contact channels below to exercise your rights regarding your personal data or to ask questions about this policy. Your applications will be concluded as soon as possible and within 30 days at the latest.